FAQs

Please note, over the festive period, due to high volume of orders and team holiday, delayed shipping times apply. To receive deliveries in time for Christmas, please order by midnight, 16^th December, and for deliveries in time for New Year’s, order by midnight, 19^th December.

Any orders placed after 23^rd December will be dispatched in the New Year, from 2^nd January onwards. Any emails sent during the festive period will also be picked up when the customer services team returns to work in the New Year.

We deliver to all addresses in mainland Britain, plus selected postcodes in Northern Ireland, the Isle of Man and Isles of Scilly (Truro). We also deliver to a selection of Scottish Highlands and Islands addresses for an additional cost, covering selected postcodes in Aberdeen, Falkirk, Outer Hebrides, Inverness, Kilmarnock, Kirkwall, Paisley, Perth, and the Shetland Islands.

Unfortunately, our courier is currently unable to deliver to selected locations, including the Channel Islands (Guernsey and Jersey); and select postcodes within Scotland, Northern Ireland and the Isles of Scilly (not listed above).

We offer free delivery to most UK Mainland addresses for orders over £60. Fees for Delivery are £5.95 for all UK mainland orders below £60 and £14 for selected Scottish Highland and Island addresses. Please proceed to the checkout to calculate the cost of delivery for your order.

Orders are usually dispatched within 3 working days. It should then take Parcelforce anywhere between 3-5 working days to deliver to mainland England and 6-10 working days for Scottish locations. For all orders, please allow up to 10 working days for your parcel to arrive before getting in touch.

ParcelForce Worldwide are our nominated Courier Suppliers

All deliveries will be delivered to your door or left in a safe place. We may ask for you to sign for your delivery and may ask for ID to verify age. If you are out when the courier arrives, the courier may leave a card with a contact number for you to call. In the event you are asked by a courier to re-arrange a delivery, you are responsible to arrange this delivery.

Please contact us right away so we can investigate!

Via email: [email protected]

Important, please note:

We do everything we can to meet the delivery times specified in this section. However, delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. We are unable to accept liability for any delays.

If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within seven days of the purchase. If no replacement is available, please see our standard returns policy below.

If there is a fault with your product within a reasonable time period (bearing in mind the shelf life of the products) following delivery (or other defect with your order), we will normally offer a prompt exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the product must be:

• in ‘as-new‘ condition;
• complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please call or email in the first instance before returning the product to our shop.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for our costs of collecting goods for replacement or refund.

This returns policy does not affect your legal rights

Please note we will only accept returns for damaged or wrong orders.

Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way).  It should be returned with the original box, packing and accessories.

You will receive a full refund, and the cancellation is free of charge provided you pay for and arrange for it to be collected from the delivery address.

We cannot cancel your purchase if the goods were a special order to your specification.

We made the decision to move away from the clear bottle as brown glass better protects the delicate flavours and aromas of the beer from the damaging effects of sunlight. In addition, brown glass is a significantly cheaper material than clear glass, so this change allows us to better control our production costs during these inflationary times and subsequently, the price we sell out to the supermarkets at.

Rest assured, there has been no change to the recipe or production method for the beer that you love and we hope you continue to enjoy a refreshing glass of Golden Champion for many years to come.

The brewing industry has faced a difficult year of rapidly rising prices across all areas of brewing including ingredients, packaging, and energy.

Due to these economic pressures, we have sadly had to make the difficult decision to raise our prices. This will allow us to continue to produce the great quality beer you know and love while delivering the same high standard of customer service we hold ourselves to.

Unfortunately as these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country.

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, or. In the unlikely event that a product arrives damaged or faulty please e-mail us at [email protected].

If the discount code has been issued by Badger Beers and is in date, yes you can. Our discounts cannot be claimed in conjunction with other offers and cannot be used on sale items.

If you have any queries regarding discount codes, please contact us at [email protected]